Privacy Policy
Lean Sensei Consulting
Effective Date: October 2025
At Lean Sensei Consulting (“we”, “our”, “us”), your privacy is important to us. We are committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, disclose, and protect your personal information.
1. Information We Collect
We may collect personal information that is reasonably necessary for our business purposes, including:
- Your name and contact details (such as email address, phone number, and postal address).
- Business details related to your enquiry or engagement with us.
- Information provided through our website, forms, email communications, or consultations.
- Technical information such as IP address, browser type, and usage data when you visit our website.
2. How We Collect Information
We may collect personal information directly from you when you:
- Contact us by email at info@leansensei.com.au.
- Fill out an enquiry form or subscribe to updates.
- Engage with us for consulting services.
- Visit or interact with our website.
We may also collect information from publicly available sources or third parties where relevant.
3. Use of Personal Information
We use the personal information we collect for purposes including:
- Responding to your enquiries and providing our services.
- Sending updates, resources, and communications relevant to our services.
- Managing business operations, record-keeping, and administration.
- Improving our website, services, and client experience.
- Meeting legal or regulatory obligations.
4. Disclosure of Personal Information
We may disclose your personal information to:
- Our employees, contractors, and service providers who assist us in delivering services.
- Third parties where required by law, regulation, or legal process.
- Business partners or advisors where you have given consent.
We will not sell or rent your personal information to third parties.
5. Storage and Security
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.
Personal information is stored securely in electronic and physical formats. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
6. Access and Correction
You have the right to request access to personal information we hold about you and to request corrections if it is inaccurate, out-of-date, or incomplete.
To request access or correction, please contact us at info@leansensei.com.au.
7. Cookies and Website Analytics
Our website may use cookies and similar technologies to improve functionality, analyse usage, and provide a better user experience. You can choose to disable cookies through your browser settings, but this may affect website functionality.
8. Overseas Disclosure
We generally do not disclose personal information overseas. If we are required to do so, we will ensure that such disclosure complies with the Privacy Act 1988 (Cth).
9. Direct Marketing
We may use your personal information to send you marketing communications that may be of interest to you. You may opt-out of receiving these at any time by contacting us at info@leansensei.com.au or using the unsubscribe option provided in our emails.
10. Complaints
If you have concerns about how we handle your personal information, please contact us at info@leansensei.com.au. We take privacy complaints seriously and will respond promptly.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The updated version will be available on our website.
Contact Us
For questions or concerns about this Privacy Policy or how we handle your personal information, please contact:
Lean Sensei Consulting
Email: info@leansensei.com.au